Privacy Policy

Last updated: 01 August 2025

This Privacy Policy explains how Anu Styles (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use https://anustyles.com.au/ and our related services. We aim to handle your personal information in line with the Australian Privacy Principles (APPs).Consent at checkout: By clicking “Yes” to our Terms & Conditions at checkout, you also agree to this Privacy Policy. If you have any privacy questions or requests, email us at support@anustyles.com.au .

1. The information we collect
  • We collect information needed to run our store, deliver your orders, and improve your experience.
  • Identity & contact: name, email address, phone number, billing/shipping address.
  • Order details: items purchased, sizes, preferences and delivery instructions.
  • Payment information: payment method, transaction details. (We do not store full card numbers—payments are handled by secure third-party providers.)
  • Account information (optional): username, password, saved addresses, order history.
  • Communications: emails, messages to support and reviews you post.
  • Marketing preferences: newsletter/SMS opt-in or opt-out.
  • Device & usage data: IP address, browser type, pages viewed, referring pages, and cookie IDs (see Cookies below).
  • We don’t intentionally collect sensitive information (e.g., health information). Please don’t include it in your messages or order notes.
2. How we collect your information
  • Directly from you: when you browse, place an order, create an account, contact us, or subscribe to marketing.
  • Automatically: through cookies, pixels and similar technologies when you use our site.
  • From third parties: payment providers (e.g., transaction confirmations), delivery partners (e.g., tracking updates), analytics/advertising tools, and social platforms if you interact with us there.
3. Why we use your information (purposes)
  • Process and deliver orders and provide customer support.
  • Verify and prevent fraud, payment abuse or other unlawful activity.
  • Run our website and improve it, including troubleshooting, analytics and performance.
  • Send service messages, e.g., order and delivery updates.
  • Send marketing (email/SMS/ads) with your consent or as permitted by law-you can opt out anytime.
  • Comply with legal obligations, including record-keeping and responding to lawful requests.
  • We won’t use your information for purposes that are unrelated to these without your consent, unless required or permitted by law.
4. Sharing your information
  • We don’t sell your personal information. We share it only with:
  • Payment processors (e.g., [Stripe/PayPal/…]) to take payments securely.
  • Delivery partners (e.g., [Australia Post) to deliver your order and manage returns.
  • Website hosting, IT, and security providers (e.g., [your e-commerce platform/CDN/host]).
  • Email & SMS tools (e.g., [Mailchimp/Klaviyo/…]) to send newsletters and order updates.
  • Analytics & advertising partners (e.g., [Google Analytics/Meta Ads/…]) to understand site use and show relevant ads.
  • Professional advisers (e.g., accountants) and government/regulators, where required by law.
  • These providers can only use your information to provide their services to us and must protect it appropriately.
5. Cookies and similar technologies
  • We use cookies and similar tools to make our site work and to improve it.
  • Types:
  • Strictly necessary: required for basic site features (cart, checkout, security).
  • Performance/analytics: to understand how visitors use our site.
  • Functional: to remember your preferences.
  • Advertising: to measure and show relevant ads.
  • Your choices: You can control cookies in your browser settings (blocking some cookies may affect site features). Some advertising partners also offer opt-outs for interest-based ads.
6. Payments, credit cards and refunds
  • We do not directly collect your credit card details to process payments or for customer service.
  • Your card details are collected, processed and stored by our third-party payment processors under their own terms and privacy policies.
  • We do not permanently store your full credit card details.
  • We may receive limited information from the payment processor (e.g., a transaction ID) for records and fraud prevention.
  • Bank account details for refunds: If a refund can’t be returned to the original payment method, we may ask for your bank account details to process the refund. We use them only for that purpose and then handle them securely.
7. Storage, security and retention
  • We take reasonable steps to protect your personal information (access controls, encryption in transit, limited access on a need-to-know basis).
  • We keep your information only as long as needed for the purposes above or as required by law (for example, many Australian tax records are generally kept for at least 5 years). After that, we securely delete or de-identify it.
8. Access, correction and your choices
  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate, out-of-date or incomplete.
  • Opt out of marketing emails and SMS at any time (use the unsubscribe link or contact us).
  • Control cookies in your browser if you prefer (some features may not work without them).
  • To make a request, email [support@anustyles.com.au]. We may need to confirm your identity. We’ll respond within a reasonable time.
9. Overseas disclosures
  • Some of our service providers may store or access information outside Australia (for example, global cloud hosting or email/analytics platforms). Where we do this, we take reasonable steps to ensure those recipients protect your information in a way that is consistent with Australian privacy laws.
10. Children
  • Our Services are intended for adults. If you are under 18, please use the Services only with your parent or guardian’s consent.
11. Reviews and social media
  • If you post a review on our site or tag us on social media, that content may be public. Don’t share personal information you wouldn’t want others to see.
12. Data breaches
  • If we become aware of a data breach that is likely to cause serious harm, and if the law requires it, we will notify you and the Office of the Australian Information Commissioner (OAIC) and take steps to reduce the risk.
13. Third-party links
  • Our site may link to other websites or services. Their privacy practices are not our responsibility. Please read their policies.
14. Governing law
  • This Privacy Policy, and your use of our Website and any Apps, is governed by the laws of New South Wales, Australia.
16. Changes to this policy
  • We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. Significant changes will be highlighted on our site where practical.
17. Complaints
  • If you have a privacy complaint, please get in touch with us first at [support@anustyles.com.au] and we’ll try to resolve it quickly.